Omotenashi is the essence of Japanese hospitality.
It is the spirit with which all Plan Do See employees treat each other and how we serve our guests.
Omotenashi is selfless.
At Plan Do See we provide because it is our pleasure. We expect nothing in return.
Omotenashi is empathetic.
We anticipate the needs of our guests and fulfill them before they can ask. We create a warm and welcoming environment for our guests, with even the smallest detail attended to.
Omotenashi practices respect.
The Japanese language makes no distinction between guest and customer. At Plan Do See, our customers are guests. As your host, we are equals in that providing once -in –a- lifetime experiences is as pleasurable as experiencing those once –in- a -lifetime moments.
Omotenashi is grateful.
For, every encounter is single and unique